using System.Collections.ObjectModel;
using System.Globalization;
using System.IO;
using System.Text;
using DebounceTimer = System.Timers.Timer;
using Microsoft.Win32;
using System.Windows;
using System.Windows.Media;
using System.Windows.Media.Imaging;
using System.Windows.Threading;
using CommunityToolkit.Mvvm.ComponentModel;
using CommunityToolkit.Mvvm.Input;
using UtopiaCanteenSystem.Models;
using UtopiaCanteenSystem.Services;

namespace UtopiaCanteenSystem.ViewModels;

/// <summary>
/// Single-screen ViewModel that combines continuous scanning + dashboard info.
/// </summary>
public partial class ScannerDashboardViewModel : ObservableObject
{
    private const int DebounceMs = 200;
    private const int CooldownTickSeconds = 1;
    private static readonly TimeSpan ScannerInactivityTimeout = TimeSpan.FromSeconds(10);

    private readonly IRfidService _rfidService;
    private readonly INavigationService _navigation;
    private readonly AppSession _session;
    private readonly IConfigService _configService;
    private readonly DispatcherTimer _scannerStatusTimer;
    private DateTime? _lastScanActivityUtc;
    private readonly Dispatcher _uiDispatcher;

    private readonly DebounceTimer _debounceTimer;
    private readonly DispatcherTimer _cooldownTimer;
    private DateTime? _cooldownEndsUtc;
    private int _lastDisplayedCooldownSeconds = -1;
    private bool _isCooldownActive;
    private string _cooldownBlockedCardId = string.Empty;
    private bool _suppressCooldownRewrite;

    private readonly DispatcherTimer _clockTimer;

    private readonly object _submitLock = new();
    private bool _isSubmitting;

    // --- Scanner input ---
    [ObservableProperty]
    [NotifyPropertyChangedFor(nameof(IsWatermarkVisible))]
    private string _cardIdInput = string.Empty;

    [ObservableProperty]
    private bool _isProcessing;

    [ObservableProperty]
    private bool _isCooldownActiveUi;

    public bool IsWatermarkVisible => string.IsNullOrWhiteSpace(CardIdInput);

    [ObservableProperty]
    [NotifyPropertyChangedFor(nameof(ScannerStatusDisplay))]
    private string _scannerStatus = "Disconnected";

    /// <summary>Shows scanner device connectivity: connected = ready; disconnected = check device.</summary>
    public string ScannerStatusDisplay =>
        string.Equals(ScannerStatus, "Connected", StringComparison.Ordinal) ? "Scanner connected" : "Scanner not connected";

    [ObservableProperty]
    private string _currentTime = DateTime.Now.ToString("MM/dd/yyyy, hh:mm:ss tt");

    // --- Dashboard fields ---
    [ObservableProperty]
    private int _todaysScans;

    [ObservableProperty]
    private int _totalOrders;

    [ObservableProperty]
    private string _lastCardId = "—";

    [ObservableProperty]
    private string _lastScanTimeDisplay = "—";

    /// <summary>Prominent alert when customer scanned during cooldown: ask them to rescan after countdown.</summary>
    [ObservableProperty]
    [NotifyPropertyChangedFor(nameof(ShowCooldownAlert))]
    private string _cooldownAlertMessage = string.Empty;

    public bool ShowCooldownAlert => !string.IsNullOrWhiteSpace(CooldownAlertMessage);

    // Message area (green/red)
    [ObservableProperty]
    private string _message = string.Empty;

    [ObservableProperty]
    private bool _isSuccess;

    public bool IsAdminAuthenticated => _session.IsAdminAuthenticated;

    // --- Menu + site selection ---
    [ObservableProperty]
    private bool _isMenuOpen;

    [ObservableProperty]
    [NotifyPropertyChangedFor(nameof(CurrentSiteDisplay))]
    private string _siteNumber = "1";

    /// <summary>Display string for current site (e.g. "SITE : 1").</summary>
    public string CurrentSiteDisplay => string.IsNullOrWhiteSpace(SiteNumber) ? "SITE : 1" : $"SITE : {SiteNumber.Trim()}";

    // --- Left panel: Employee information (from HRMS lookup after scan) ---
    [ObservableProperty]
    private string _employeeName = "—";

    [ObservableProperty]
    private string _employeeDepartment = "—";

    [ObservableProperty]
    private string _employeeId = "—";

    /// <summary>Department type from HRMS (e.g. displayed under name).</summary>
    [ObservableProperty]
    private string _employeeDepartmentType = "—";

    /// <summary>Meal label for the current scan (e.g. Breakfast / Lunch / Tea / Dinner) from hrms.meal_schedule.</summary>
    [ObservableProperty]
    private string _employeeOrderItem = "Sehri/Iftari";

    /// <summary>
    /// Current menu display for order history rows: concatenated item_name values for the active meal/session
    /// (e.g. "Biryani + Nihari"), derived from HRMS menu_item.item_type for the resolved meal.
    /// </summary>
    private string _siteMealDisplay = "Sehri/Iftari";

    /// <summary>Total price for the current meal's menu (sum of matching items' prices).</summary>
    private double _siteMealTotalPrice;

    /// <summary>Optional profile image path; null = show placeholder.</summary>
    [ObservableProperty]
    private string? _employeeProfileImagePath;

    /// <summary>Employee photo from hrms.employee_photo (in-memory); null = show placeholder.</summary>
    [ObservableProperty]
    [NotifyPropertyChangedFor(nameof(HasEmployeeProfileImage))]
    private ImageSource? _employeeProfileImage;

    public bool HasEmployeeProfileImage => EmployeeProfileImage != null;

    /// <summary>Last 4 orders for the Order History card (newest first).</summary>
    public ObservableCollection<OrderHistoryItem> OrderHistory { get; } = new();

    /// <summary>All orders for today, for the \"View All\" modal (newest first).</summary>
    public ObservableCollection<OrderHistoryItem> TodayOrderHistory { get; } = new();

    [ObservableProperty]
    [NotifyPropertyChangedFor(nameof(HasOrderHistory))]
    private bool _orderHistoryEmpty;

    public bool HasOrderHistory => !OrderHistoryEmpty;

    [ObservableProperty]
    private bool _isOrderHistoryModalOpen;

    private readonly IMenuLookupService _menuLookupService;
    private readonly IEmployeePhotoService _employeePhotoService;

    public ScannerDashboardViewModel(
        IRfidService rfidService,
        INavigationService navigation,
        AppSession session,
        IConfigService configService,
        IMenuLookupService menuLookupService,
        IEmployeePhotoService employeePhotoService)
    {
        _rfidService = rfidService;
        _navigation = navigation;
        _session = session;
        _configService = configService;
        _menuLookupService = menuLookupService;
        _employeePhotoService = employeePhotoService;
        _uiDispatcher = Application.Current?.Dispatcher ?? Dispatcher.CurrentDispatcher;

        // Debounce auto-submit (keyboard wedge scanners).
        _debounceTimer = new DebounceTimer(DebounceMs) { AutoReset = false };
        _debounceTimer.Elapsed += (_, _) =>
        {
            _uiDispatcher.BeginInvoke(() =>
            {
                lock (_submitLock)
                {
                    if (_isSubmitting || IsProcessing || _isCooldownActive)
                        return;
                }

                if (string.IsNullOrWhiteSpace(CardIdInput))
                    return;

                if (ScanCommand.CanExecute(null))
                    ScanCommand.Execute(null);
            }, DispatcherPriority.Background);
        };

        // Cooldown countdown updates.
        _cooldownTimer = new DispatcherTimer { Interval = TimeSpan.FromSeconds(CooldownTickSeconds) };
        _cooldownTimer.Tick += (_, _) => UpdateCooldownMessage();

        // Activity-based scanner status (keyboard-wedge style scanners).
        _scannerStatusTimer = new DispatcherTimer { Interval = TimeSpan.FromSeconds(1) };
        _scannerStatusTimer.Tick += (_, _) => UpdateScannerStatusFromActivity();
        _scannerStatusTimer.Start();

        // Current time display.
        _clockTimer = new DispatcherTimer { Interval = TimeSpan.FromSeconds(1) };
        _clockTimer.Tick += (_, _) => CurrentTime = DateTime.Now.ToString("MM/dd/yyyy, hh:mm:ss tt");
        _clockTimer.Start();

        // Load initial site from config.
      var siteId = _configService.GetSiteId();
      if (!string.IsNullOrWhiteSpace(siteId))
        {
            // Extract digits from legacy format "SITE : X"or use value directly if already numeric
          if (siteId.StartsWith("SITE : ", StringComparison.OrdinalIgnoreCase))
            {
              var num = siteId.Substring("SITE : ".Length).Trim();
              if (num.Length > 0 && num.All(char.IsDigit))
                    SiteNumber = num;
            }
            else if (siteId.All(char.IsDigit))
            {
                SiteNumber = siteId;
            }
        }

        RefreshScannerStatus();
        _ = RefreshDashboardAsync();
        // On startup (no recent scan), there may be no active meal session; show generic label.
        _ = LoadMenuForSiteAsync();
    }

    /// <summary>
    /// Loads meal(s) from HRMS for the given site and updates Order display and order history label.
    /// When siteIdFromScan is set, uses that (from employee_rfid_tag.location_site_id); otherwise falls back to config SiteNumber.
    /// Meal/session comes from production hrms.meal_schedule via ScanResult (sessionFromScan); when no session is provided,
    /// we show a generic \"No active meal session\" label.
    /// </summary>
    private async Task LoadMenuForSiteAsync(int? siteIdFromScan = null, MealSession? sessionFromScan = null)
    {
        int siteIdNumeric;
        if (siteIdFromScan.HasValue)
            siteIdNumeric = siteIdFromScan.Value;
        else if (!int.TryParse(SiteNumber?.Trim(), out siteIdNumeric) || siteIdNumeric < 0)
            return;
        try
        {
            // Fetch all menu items for this site (current week only) from HRMS.
            var items = await _menuLookupService.GetMenuItemsForSiteAsync(siteIdNumeric).ConfigureAwait(false);

            var activeSession = sessionFromScan ?? MealSession.None;

            // 1) Determine the meal label from hrms.meal_schedule (Breakfast / Lunch / Tea / Dinner).
            string mealLabel;
            if (activeSession == MealSession.None)
            {
                mealLabel = "No active meal session";
            }
            else
            {
                //mealLabel = activeSession switch
                //{
                //    MealSession.Breakfast => "Breakfast",
                //    MealSession.Lunch => "Lunch",
                //    MealSession.Tea => "Tea",
                //    MealSession.Dinner => "Dinner",
                //    _ => "No active meal session"
                //};
                mealLabel = activeSession switch
                {
                    MealSession.Breakfast => "Breakfast",
                    MealSession.Lunch => "Lunch",
                    MealSession.Tea => "Tea",
                    MealSession.Dinner => "Dinner",
                    _ => "No active meal session"
                };
            }

            // 2) Build the "correct menu" string for this session: item_name(s) whose item_type
            //    contains the current meal name (Breakfast/Lunch/Tea/Dinner).
            string historyDisplay = mealLabel;
            double totalPrice = 0;
            if (!string.IsNullOrWhiteSpace(mealLabel) &&
                !string.Equals(mealLabel, "No active meal session", StringComparison.OrdinalIgnoreCase) &&
                items.Count > 0)
            {
                //var matchingItems = items
                //    .Where(i =>
                //        !string.IsNullOrWhiteSpace(i.ItemType) &&
                //        i.ItemType.IndexOf(mealLabel, StringComparison.OrdinalIgnoreCase) >= 0)
                //    .ToList();

                //            var matchingItems = items
                //.Where(i => string.Equals(i.MealName, mealLabel, StringComparison.OrdinalIgnoreCase))
                //.ToList();
                var matchingItems = items.ToList();

                var matchingItemNames = matchingItems
                    .Select(i => i.ItemName)
                    .Where(n => !string.IsNullOrWhiteSpace(n))
                    .Distinct()
                    .ToList();

                if (matchingItemNames.Count > 0)
                {
                    // Example: "Iftari", "Sehri", "Biryani + Nihari"
                    historyDisplay = string.Join(" + ", matchingItemNames);
                    // Sum prices of all matching items for this meal/session.
                    totalPrice = matchingItems.Sum(i => (double)i.Price);
                }
            }

            // Left panel shows the meal label (session from meal_schedule),
            // Order History "Meal" column shows the menu item_name string for that session,
            // and "Price" column shows the summed price of those items.
            _siteMealDisplay = historyDisplay;
            _siteMealTotalPrice = totalPrice;

            // Persist these values on the latest scan record so history rows keep their own Meal/Price.
            // Only do this when we are handling an actual scan (sessionFromScan has a value).
            //if (sessionFromScan.HasValue && activeSession != MealSession.None)
            //{
            //    _rfidService.UpdateLastScanMealInfo(mealLabel, historyDisplay, totalPrice);
            //}
            _uiDispatcher.Invoke(() =>
            {
                EmployeeOrderItem = mealLabel;
                LoadOrderHistory();
                if (IsOrderHistoryModalOpen)
                    LoadTodayOrderHistory();
            });
        }
        catch
        {
            _siteMealDisplay = "No active meal session";
            _siteMealTotalPrice = 0;
            _uiDispatcher.Invoke(() =>
            {
                EmployeeOrderItem = "No active meal session";
                LoadOrderHistory();
                if (IsOrderHistoryModalOpen)
                    LoadTodayOrderHistory();
            });
        }
    }

    private static string GetRelativeDateLabel(DateTime utcTime)
    {
        var localDate = utcTime.ToLocalTime().Date;
        var today = DateTime.Today;
        if (localDate == today) return "Today";
        if (localDate == today.AddDays(-1)) return "Yesterday";
        return localDate.ToString("MMM d");
    }

    partial void OnSiteNumberChanged(string value)
    {
        // Numeric only: filter to digits so display stays valid.
        var digits = value == null ? string.Empty : new string(value.Where(char.IsDigit).ToArray());
        if (digits != value)
        {
            SiteNumber = digits;
            return;
        }
        // Persist to config when valid (non-empty numeric). Menu still loads from RFID site on next scan.
        if (!string.IsNullOrWhiteSpace(digits))
            _configService.SetSiteId("SITE : " + digits);
        // Reload menu using config site (fallback when no scan yet; no active session known → generic label).
        _ = LoadMenuForSiteAsync(null);
    }

    partial void OnCardIdInputChanged(string value)
    {
        // If the field is cleared, also clear any remembered blocked-id prefix.
        if (string.IsNullOrEmpty(value))
            _cooldownBlockedCardId = string.Empty;

        // While a cooldown is active, keep showing the blocked card id and ignore any typed input
        // (keyboard wedge scanners can still send keystrokes).
        if (_isCooldownActive &&
            !_suppressCooldownRewrite &&
            !string.IsNullOrEmpty(_cooldownBlockedCardId) &&
            !string.Equals(value, _cooldownBlockedCardId, StringComparison.Ordinal))
        {
            try
            {
                _suppressCooldownRewrite = true;
                CardIdInput = _cooldownBlockedCardId;
                return;
            }
            finally
            {
                _suppressCooldownRewrite = false;
            }
        }

        // If a cooldown is active and the next scan starts typing into the existing text,
        // strip the previous blocked card id so the new scan doesn't append to it.
        if (!_suppressCooldownRewrite &&
            !string.IsNullOrEmpty(_cooldownBlockedCardId) &&
            value.Length > _cooldownBlockedCardId.Length &&
            value.StartsWith(_cooldownBlockedCardId, StringComparison.Ordinal))
        {
            try
            {
                _suppressCooldownRewrite = true;
                CardIdInput = value.Substring(_cooldownBlockedCardId.Length);
                _cooldownBlockedCardId = string.Empty;
                return;
            }
            finally
            {
                _suppressCooldownRewrite = false;
            }
        }

        // Any incoming characters means activity from the scanner keyboard wedge.
        if (!string.IsNullOrWhiteSpace(value))
        {
            _lastScanActivityUtc = DateTime.UtcNow;
            ScannerStatus = "Connected";
        }

        // Clear any previous message once a new scan starts (outside cooldown).
        if (!string.IsNullOrWhiteSpace(value) && !string.IsNullOrEmpty(Message))
            Message = string.Empty;

        // Don't auto-submit while cooldown is active or while we're processing.
        if (!_isCooldownActive && !IsProcessing)
            RestartDebounceTimer();
    }

    private void RestartDebounceTimer()
    {
        _debounceTimer.Stop();
        if (string.IsNullOrWhiteSpace(CardIdInput))
            return;
        _debounceTimer.Start();
    }

    private void RefreshScannerStatus()
    {
        ScannerStatus = "Disconnected";
    }

    private void UpdateScannerStatusFromActivity()
    {
        if (_lastScanActivityUtc is null)
        {
            if (!string.Equals(ScannerStatus, "Disconnected", StringComparison.Ordinal))
                ScannerStatus = "Disconnected";
            return;
        }

        var inactiveFor = DateTime.UtcNow - _lastScanActivityUtc.Value;
        if (inactiveFor > ScannerInactivityTimeout &&
            !string.Equals(ScannerStatus, "Disconnected", StringComparison.Ordinal))
        {
            ScannerStatus = "Disconnected";
        }
    }

    [RelayCommand]
    private void Logout()
    {
        _session.Logout();
        _navigation.NavigateToAdminLogin();
    }

    [RelayCommand]
    private void OpenSettings()
    {
        if (!_session.IsAdminAuthenticated)
            return;

        // Kiosk mode: require re-auth for settings.
        _navigation.NavigateToAdminSettingsAuth();
    }

    //[RelayCommand]
    //private void Scan()
    //{
    //    lock (_submitLock)
    //    {
    //        if (_isSubmitting || IsProcessing || _isCooldownActive)
    //            return;
    //        _isSubmitting = true;
    //        IsProcessing = true;
    //    }

    //    try
    //    {
    //        _debounceTimer.Stop();

    //        Message = string.Empty;
    //        IsSuccess = false;

    //        var cardId = CardIdInput?.Trim() ?? string.Empty;
    //        if (string.IsNullOrWhiteSpace(cardId))
    //            return;

    //        var result = _rfidService.ProcessScanDetailed(cardId);
    //        IsSuccess = result.Success;
    //        Message = result.Message;

    //        if (!result.Success && result.CooldownSecondsRemaining > 0)
    //        {
    //            // Requirement: when blocked due to cooldown, keep the scanned ID visible
    //            // so users understand which card was blocked.
    //            CardIdInput = cardId;
    //            StartCooldownCountdown(result.CooldownSecondsRemaining);
    //            return;
    //        }

    //        // Clear input for normal success/failure so the next scan starts cleanly.
    //        CardIdInput = string.Empty;

    //        if (result.Success)
    //        {
    //            // Update left panel with HRMS employee data from this scan
    //            if (result.EmployeeInfo is { } info)
    //            {
    //                EmployeeId = !string.IsNullOrWhiteSpace(info.EmployeeId) ? info.EmployeeId : "—";
    //                var fullName = string.Join(" ", new[] { info.FirstName, info.MiddleName }.Where(s => !string.IsNullOrWhiteSpace(s))).Trim();
    //                EmployeeName = string.IsNullOrEmpty(fullName) ? "—" : fullName;
    //                EmployeeDepartment = !string.IsNullOrWhiteSpace(info.DepartmentTitle) ? info.DepartmentTitle : "—";
    //                EmployeeDepartmentType = !string.IsNullOrWhiteSpace(info.DepartmentType) ? info.DepartmentType : "—";
    //                // Load menu using site from employee_rfid_tag.location_site_id (not config)
    //                if (int.TryParse(info.LocationSiteId?.Trim(), out var siteFromRfid))
    //                    //_ = LoadMenuForSiteAsync(siteFromRfid, result.MealSession);
    //                // Load employee photo from hrms.employee_photo by parent_document_id (employee document id)
    //                _ = LoadEmployeePhotoAsync(info.ParentDocumentId);
    //            }
    //            // Refresh dashboard stats and order history
    //            _ = RefreshDashboardAfterSuccessfulScanAsync(cardId);
    //        }
    //    }
    //    finally
    //    {
    //        lock (_submitLock)
    //        {
    //            _isSubmitting = false;
    //            // Cooldown keeps the UI locked; otherwise unlock after scan completes.
    //            if (!_isCooldownActive)
    //                IsProcessing = false;
    //        }
    //    }
    //}


    [RelayCommand]
    private void Scan()
    {
        lock (_submitLock)
        {
            if (_isSubmitting || IsProcessing || _isCooldownActive)
                return;
            _isSubmitting = true;
            IsProcessing = true;
        }

        try
        {
            _debounceTimer.Stop();

            Message = string.Empty;
            IsSuccess = false;

            var cardId = CardIdInput?.Trim() ?? string.Empty;
            if (string.IsNullOrWhiteSpace(cardId))
                return;

            var result = _rfidService.ProcessScanDetailed(cardId);
            IsSuccess = result.Success;
            Message = result.Message;

            // Check if this is a site mismatch error
            if (!result.Success && result.Message.Contains("not allowed to scan here"))
            {
                // Clear input for site mismatch so the next scan can start fresh
                CardIdInput = string.Empty;

                // The employee info is included so we can show who tried to scan
                if (result.EmployeeInfo != null)
                {
                    var fullName = string.Join(" ", new[] { result.EmployeeInfo.FirstName, result.EmployeeInfo.MiddleName }
                        .Where(s => !string.IsNullOrWhiteSpace(s))).Trim();

                    // Optionally update the UI with the employee info even though scan failed
                    EmployeeName = string.IsNullOrEmpty(fullName) ? "—" : fullName;
                    EmployeeId = !string.IsNullOrWhiteSpace(result.EmployeeInfo.EmployeeId) ? result.EmployeeInfo.EmployeeId : "—";
                    EmployeeDepartment = !string.IsNullOrWhiteSpace(result.EmployeeInfo.DepartmentTitle) ? result.EmployeeInfo.DepartmentTitle : "—";
                    EmployeeDepartmentType = !string.IsNullOrWhiteSpace(result.EmployeeInfo.DepartmentType) ? result.EmployeeInfo.DepartmentType : "—";

                    // Load employee photo
                    _ = LoadEmployeePhotoAsync(result.EmployeeInfo.ParentDocumentId);
                }

                return;
            }

            if (!result.Success && result.CooldownSecondsRemaining > 0)
            {
                // Keep the scanned ID visible during cooldown
                CardIdInput = cardId;
                StartCooldownCountdown(result.CooldownSecondsRemaining);
                return;
            }

            // Clear input for normal success/failure so the next scan starts cleanly.
            CardIdInput = string.Empty;

            if (result.Success)
            {
                // Update left panel with HRMS employee data from this scan
                if (result.EmployeeInfo is { } info)
                {
                    EmployeeId = !string.IsNullOrWhiteSpace(info.EmployeeId) ? info.EmployeeId : "—";
                    var fullName = string.Join(" ", new[] { info.FirstName, info.MiddleName }.Where(s => !string.IsNullOrWhiteSpace(s))).Trim();
                    EmployeeName = string.IsNullOrEmpty(fullName) ? "—" : fullName;
                    EmployeeDepartment = !string.IsNullOrWhiteSpace(info.DepartmentTitle) ? info.DepartmentTitle : "—";
                    EmployeeDepartmentType = !string.IsNullOrWhiteSpace(info.DepartmentType) ? info.DepartmentType : "—";

                    // Load employee photo
                    _ = LoadEmployeePhotoAsync(info.ParentDocumentId);
                }
                // Refresh dashboard stats and order history
                _ = RefreshDashboardAfterSuccessfulScanAsync(cardId);
            }
        }
        finally
        {
            lock (_submitLock)
            {
                _isSubmitting = false;
                // Cooldown keeps the UI locked; otherwise unlock after scan completes.
                if (!_isCooldownActive)
                    IsProcessing = false;
            }
        }
    }

    private async Task RefreshDashboardAfterSuccessfulScanAsync(string cardId)
    {
        await RefreshDashboardAsync().ConfigureAwait(false);

        // If the same card scanned 2+ times today, show a "scanned again" message.
        try
        {
            var todayCountForCard = await _rfidService.GetTodayScanCountForCardAsync(cardId).ConfigureAwait(false);
            if (todayCountForCard >= 2)
            {
                _uiDispatcher.Invoke(() =>
                {
                    IsSuccess = true;
                    Message = $"Welcome back! Another order (#{todayCountForCard} today).";
                });
            }
        }
        catch
        {
            // Ignore; keep original message.
        }
    }

    private async Task RefreshDashboardAsync()
    {
        try
        {
            var todayCount = await _rfidService.GetTodayScanCountAsync().ConfigureAwait(false);
            var last = _rfidService.GetLastScan();

            _uiDispatcher.Invoke(() =>
            {
                TodaysScans = todayCount;
                TotalOrders = todayCount; // Total orders = today's total only (not previous days)
                ApplyLastScan(last);
                LoadOrderHistory();
            });
        }
        catch
        {
            // If DB is unavailable, fail gracefully.
        }
    }

    private void ApplyLastScan(ScanRecord? last)
    {
        if (last == null)
        {
            LastCardId = "—";
            LastScanTimeDisplay = "—";
            EmployeeId = "—";
            EmployeeName = "—";
            EmployeeDepartment = "—";
            EmployeeDepartmentType = "—";
            EmployeeOrderItem = "—";
            EmployeeProfileImage = null;
            return;
        }

        LastCardId = last.CardId;
        LastScanTimeDisplay = last.ScanTime.ToLocalTime().ToString("yyyy-MM-dd HH:mm:ss");
        EmployeeId = string.IsNullOrWhiteSpace(last.EmployeeId) ? "—" : last.EmployeeId;
        EmployeeName = string.IsNullOrWhiteSpace(last.EmployeeName) ? "—" : last.EmployeeName;
        EmployeeDepartment = string.IsNullOrWhiteSpace(last.Department) ? "—" : last.Department;
        EmployeeDepartmentType = string.IsNullOrWhiteSpace(last.DepartmentType) ? "—" : last.DepartmentType;
        // For the left panel, prefer the meal/session label if present; otherwise fall back to items string.
        if (!string.IsNullOrWhiteSpace(last.MealLabel))
            EmployeeOrderItem = last.MealLabel;
        else if (!string.IsNullOrWhiteSpace(last.MealItems))
            EmployeeOrderItem = last.MealItems;
        else
            EmployeeOrderItem = "—";
        // Load photo for last scanned employee (e.g. on app restart) using parent_document_id
        _ = LoadEmployeePhotoAsync(string.IsNullOrWhiteSpace(last.ParentDocumentId) ? null : last.ParentDocumentId);
    }

    /// <summary>
    /// Loads employee photo from hrms.employee_photo by parent_document_id and sets EmployeeProfileImage on the UI thread.
    /// Fails gracefully: no photo or decode error leaves placeholder (null).
    /// </summary>
    private async Task LoadEmployeePhotoAsync(string? parentDocumentId)
    {
        if (string.IsNullOrWhiteSpace(parentDocumentId))
        {
            _uiDispatcher.Invoke(() => EmployeeProfileImage = null);
            return;
        }

        try
        {
            var bytes = await _employeePhotoService.GetPhotoBytesAsync(parentDocumentId.Trim()).ConfigureAwait(false);
            _uiDispatcher.Invoke(() =>
            {
                if (bytes == null || bytes.Length == 0)
                {
                    EmployeeProfileImage = null;
                    return;
                }
                try
                {
                    using var ms = new MemoryStream(bytes);
                    var bmp = new BitmapImage();
                    bmp.BeginInit();
                    bmp.CacheOption = BitmapCacheOption.OnLoad;
                    bmp.StreamSource = ms;
                    bmp.EndInit();
                    bmp.Freeze();
                    EmployeeProfileImage = bmp;
                }
                catch
                {
                    EmployeeProfileImage = null;
                }
            });
        }
        catch
        {
            _uiDispatcher.Invoke(() => EmployeeProfileImage = null);
        }
    }

    private void LoadOrderHistory()
    {
        var scans = _rfidService.GetLastScans(4);
        OrderHistory.Clear();
        foreach (var r in scans)
        {
            var local = r.ScanTime.ToLocalTime();
            var employeeId = !string.IsNullOrWhiteSpace(r.EmployeeId) ? r.EmployeeId : "—";
            var employeeName = !string.IsNullOrWhiteSpace(r.EmployeeName) ? r.EmployeeName : "—";
            var photo = CreateImageSourceFromPhoto(r.ParentDocumentId);

            OrderHistory.Add(new OrderHistoryItem
            {
                ParentDocumentId = r.ParentDocumentId ?? string.Empty,
                EmployeeId = employeeId,
                EmployeeName = employeeName,
                Department = string.IsNullOrWhiteSpace(r.Department) ? "—" : r.Department,
                ScanId = r.CardId ?? string.Empty,
                OrderTimeUtc = r.ScanTime,
                OrderItem = !string.IsNullOrWhiteSpace(r.MealItems)
                    ? r.MealItems
                    : (!string.IsNullOrWhiteSpace(r.MealLabel) ? r.MealLabel : "—"),
                TotalPrice = r.TotalPrice > 0 ? r.TotalPrice : 0,
                TimeDisplay = local.ToString("hh:mm tt"),
                RelativeDateLabel = GetRelativeDateLabel(r.ScanTime),
                EmployeePhoto = photo
            });
        }

        OrderHistoryEmpty = OrderHistory.Count == 0;
    }

    private void LoadTodayOrderHistory()
    {
        var scans = _rfidService.GetScansForToday();
        TodayOrderHistory.Clear();
        foreach (var r in scans)
        {
            var local = r.ScanTime.ToLocalTime();
            var employeeId = !string.IsNullOrWhiteSpace(r.EmployeeId) ? r.EmployeeId : "—";
            var employeeName = !string.IsNullOrWhiteSpace(r.EmployeeName) ? r.EmployeeName : "—";
            var photo = CreateImageSourceFromPhoto(r.ParentDocumentId);

            TodayOrderHistory.Add(new OrderHistoryItem
            {
                ParentDocumentId = r.ParentDocumentId ?? string.Empty,
                EmployeeId = employeeId,
                EmployeeName = employeeName,
                Department = string.IsNullOrWhiteSpace(r.Department) ? "—" : r.Department,
                ScanId = r.CardId ?? string.Empty,
                OrderTimeUtc = r.ScanTime,
                OrderItem = !string.IsNullOrWhiteSpace(r.MealItems)
                    ? r.MealItems
                    : (!string.IsNullOrWhiteSpace(r.MealLabel) ? r.MealLabel : "—"),
                TotalPrice = r.TotalPrice > 0 ? r.TotalPrice : 0,
                TimeDisplay = local.ToString("hh:mm tt"),
                RelativeDateLabel = GetRelativeDateLabel(r.ScanTime),
                EmployeePhoto = photo
            });
        }
    }

    /// <summary>
    /// Helper to synchronously create an ImageSource for order history rows using cached employee photos.
    /// Returns null on any failure and does not throw.
    /// </summary>
    private ImageSource? CreateImageSourceFromPhoto(string? parentDocumentId)
    {
        try
        {
            if (string.IsNullOrWhiteSpace(parentDocumentId))
                return null;

            var bytes = _employeePhotoService.GetPhotoBytesAsync(parentDocumentId.Trim())
                .ConfigureAwait(false)
                .GetAwaiter()
                .GetResult();
            if (bytes == null || bytes.Length == 0)
                return null;

            using var ms = new MemoryStream(bytes);
            var bmp = new BitmapImage();
            bmp.BeginInit();
            bmp.CacheOption = BitmapCacheOption.OnLoad;
            bmp.StreamSource = ms;
            bmp.EndInit();
            bmp.Freeze();
            return bmp;
        }
        catch
        {
            return null;
        }
    }

    [RelayCommand]
    private void OpenOrderHistoryModal()
    {
        // Delay opening by one UI tick to prevent the same mouse click from immediately closing the modal
        _uiDispatcher.BeginInvoke(() =>
        {
            LoadTodayOrderHistory();
            IsOrderHistoryModalOpen = true;
        }, DispatcherPriority.Loaded);
    }

    [RelayCommand]
    private void CloseOrderHistoryModal()
    {
        IsOrderHistoryModalOpen = false;
    }

    /// <summary>
    /// Exports today's scan records to a CSV file (opens in Excel). User chooses path via Save File dialog.
    /// </summary>
    [RelayCommand]
    private void DownloadTodayRecords()
    {
        var records = _rfidService.GetScansForToday();
        if (records.Count == 0)
        {
            Message = "No records for today to download.";
            IsSuccess = false;
            return;
        }

        var dateStr = DateTime.Today.ToString("yyyy-MM-dd", CultureInfo.InvariantCulture);
        var defaultFileName = $"CanteenRecords_{dateStr}.csv";

        var dialog = new SaveFileDialog
        {
            Filter = "CSV (Excel)|*.csv|All files|*.*",
            DefaultExt = ".csv",
            FileName = defaultFileName
        };

        if (dialog.ShowDialog() != true)
            return;

        try
        {
            var csv = BuildCsvFromScanRecords(records);
            var utf8WithBom = new UTF8Encoding(true);
            File.WriteAllText(dialog.FileName, csv, utf8WithBom);
            Message = $"Downloaded {records.Count} record(s) to {Path.GetFileName(dialog.FileName)}";
            IsSuccess = true;
        }
        catch (Exception ex)
        {
            Message = "Download failed: " + ex.Message;
            IsSuccess = false;
        }
    }

    private static string ToExcelText(string? value)
    {
        var safe = value ?? string.Empty;
        safe = safe.Replace("\"", "\"\"");
        return $"=\"{safe}\"";
    }

    private static string BuildCsvFromScanRecords(IReadOnlyList<ScanRecord> records)
    {
        var sb = new StringBuilder();
        sb.AppendLine("Id,CardId,ScanTime,IsSynced,SiteId,DeviceId,IpAddress,Meal,Price");
        foreach (var r in records)
        {
            sb.Append(r.Id);
            sb.Append(',');
            sb.Append(ToExcelText(r.CardId));
            sb.Append(',');
            sb.Append(EscapeCsv(r.ScanTime.ToString("O", CultureInfo.InvariantCulture)));
            sb.Append(',');
            sb.Append(r.IsSynced ? "Yes" : "No");
            sb.Append(',');
            sb.Append(EscapeCsv(r.SiteId));
            sb.Append(',');
            sb.Append(EscapeCsv(r.DeviceId));
            sb.Append(',');
            sb.Append(EscapeCsv(r.IpAddress));
            sb.Append(',');
            sb.Append(EscapeCsv(r.MealItems ?? string.Empty));
            sb.Append(',');
            sb.Append(r.TotalPrice.ToString("0.##", CultureInfo.InvariantCulture));
            sb.AppendLine();
        }
        return sb.ToString();
    }

    private static string EscapeCsv(string value)
    {
        if (string.IsNullOrEmpty(value)) return value;
        if (value.IndexOfAny(new[] { ',', '"', '\r', '\n' }) < 0) return value;
        return "\"" + value.Replace("\"", "\"\"") + "\"";
    }

    private void StartCooldownCountdown(int seconds)
    {
        if (seconds <= 0)
            return;

        _isCooldownActive = true;
        IsCooldownActiveUi = true;
        IsProcessing = true; // keep textbox disabled during cooldown
        _cooldownBlockedCardId = CardIdInput?.Trim() ?? string.Empty;
        _cooldownEndsUtc = DateTime.UtcNow.AddSeconds(seconds);
        _lastDisplayedCooldownSeconds = -1;
        Message = string.Empty; // single alert only: cooldown box
        CooldownAlertMessage = FormatCooldownMessage(seconds);
        UpdateCooldownMessage();
        _cooldownTimer.Start();
    }

    private void StopCooldownCountdown()
    {
        _cooldownTimer.Stop();
        _cooldownEndsUtc = null;
        _lastDisplayedCooldownSeconds = -1;
        _isCooldownActive = false;
        IsCooldownActiveUi = false;
        IsProcessing = false;
        CooldownAlertMessage = string.Empty;
    }

    /// <summary>Formats remaining seconds as one concise phrase in the best unit (e.g. "2 days", "1 minute", "30 seconds").</summary>
    private static string FormatRemainingInBestUnit(int totalSeconds)
    {
        if (totalSeconds <= 0) return "0 seconds";
        if (totalSeconds >= 86400) { var d = totalSeconds / 86400; return d == 1 ? "1 day" : $"{d} days"; }
        if (totalSeconds >= 3600) { var h = totalSeconds / 3600; return h == 1 ? "1 hour" : $"{h} hours"; }
        if (totalSeconds >= 60) { var m = totalSeconds / 60; return m == 1 ? "1 minute" : $"{m} minutes"; }
        return totalSeconds == 1 ? "1 second" : $"{totalSeconds} seconds";
    }

    /// <summary>Single concise cooldown line for the one visible alert.</summary>
    private static string FormatCooldownMessage(int remainingSeconds)
    {
        var phrase = FormatRemainingInBestUnit(remainingSeconds);
        return $"Rescan in {phrase}.";
    }

    private void UpdateCooldownMessage()
    {
        if (_cooldownEndsUtc is null)
        {
            CooldownAlertMessage = string.Empty;
            return;
        }

        var remaining = (int)Math.Ceiling((_cooldownEndsUtc.Value - DateTime.UtcNow).TotalSeconds);
        if (remaining <= 0)
        {
            StopCooldownCountdown();
            CooldownAlertMessage = string.Empty;
            Message = "Ready for next order.";
            IsSuccess = true;
            return;
        }

        if (remaining == _lastDisplayedCooldownSeconds)
            return;
        _lastDisplayedCooldownSeconds = remaining;

        Message = string.Empty; // single alert only
        CooldownAlertMessage = FormatCooldownMessage(remaining);
        IsSuccess = false;
    }

    ~ScannerDashboardViewModel()
    {
        _scannerStatusTimer.Stop();
        _cooldownTimer.Stop();
        _clockTimer.Stop();
        _debounceTimer.Stop();
    }
}